1. Subscription Cancellation
Users may cancel their Mosbill subscription plan at any time through their account settings or by contacting Mosbill support. Cancellation of a subscription will prevent future recurring charges; however, access to the subscribed services will continue until the end of the current billing period unless otherwise specified.
2. Refund Eligibility
Mosbill offers a 7-day refund policy for subscription plans purchased through the Mobile Application, Desktop Application, or Website.
A user may request a refund within seven (7) calendar days from the date of the original purchase of the subscription plan, provided that:
3. Non-Refundable Cases
Refunds will not be granted in the following circumstances:
4. Refund Process
To request a refund, users must contact Mosbill support and provide:
Upon verification and approval, the refund will be processed to the original payment method used for the purchase.
5. Refund Processing Time
Approved refunds are generally processed within 7 to 14 business days, depending on the payment provider, bank, or card issuer. Mosbill shall not be responsible for delays caused by third-party payment processors or financial institutions.
6. Changes to This Policy
Mosbill reserves the right to modify or update this Cancellation & Refund Policy at any time. Any changes will be effective upon publication on the Website or within the Application.
